[Permanent position · Full-time · Houston, TX]
KEWAZO is a high-tech startup revolutionizing construction and maintenance through robotics and AI. We design and deploy cutting-edge lifting robots for construction sites and industrial plants. This position is based out of our U.S. headquarters in Houston, TX, where we are growing our service and deployment team.
We are looking for a Bilingual Field Service Technician to join our Houston-based team. This role is critical to ensuring customer success through field service, maintenance, and technical support. You’ll work closely with our President and Service Manager, as well as collaborate with our engineering team in Munich, Germany.
If you enjoy working with your hands, solving problems, and interacting with customers, this could be a great fit for you — whether you have field service experience or come from a related background like scaffolding, industrial services, or equipment maintenance.
Your Responsibilities
Pilot Projects & Demonstrations
Plan and execute on-site demonstrations and pilot projects
Manage logistics, training, and coordination with customers
Conduct live demonstrations and hands-on training
Be present during the initial phase of a project to train workers on workflow and ensure a smooth start
Provide regular follow-ups to support customers and ensure project success
Maintenance & Technical Support
Perform routine maintenance and repairs on our robotic systems
Troubleshoot issues remotely via phone and email
Provide emergency maintenance support, including occasional weekend availability
Travel to customer sites when needed for on-site troubleshooting and repairs
Internal Fleet Management
Maintain and service our robotic fleet at the Houston workshop
Conduct inspections, preventive maintenance, upgrades and updates
Your Profile
Bilingual (English/Spanish)
required for effective customer communication
Comfortable in industrial environments
experience with refineries, chemical plants, or industrial maintenance is a plus
Previous experience in scaffolding is highly preferred
strong understanding of job sites where our system is used
Legally authorized to work in the U.S. and valid U.S. driver’s license
required for travel to customer sites
Willing to travel frequently
up to 75% of the time, domestically and occasionally to Canada
Flexible schedule
work hours vary based on project needs, including occasional weekends
2+ years of experience
in field service or technical support
Strong troubleshooting skills
ability to diagnose and resolve issues quickly
Hands-on mentality
comfortable working with electromechanical systems and willing to get your hands dirty in the workshop
Excellent communication skills
able to provide clear guidance to customers and collaborate with team members
Construction experience is a plus
understanding how construction sites operate is beneficial
What We Offer
Direct impact
your work directly influences customer satisfaction and company growth
Fair compensation
based on qualifications and experience
Career growth
opportunities to develop your skills in a fast-growing startup
International exposure
work with a diverse, global team and gain experience with German engineering
Collaborative culture
flat hierarchies, strong team spirit, and a supportive work environment
If you have experience in scaffolding, industrial maintenance, or equipment operation and enjoy hands-on work with a mix of travel and customer interaction, we'd love to hear from you!
We look forward to hearing from you!
KEWAZO GmbH | www.kewazo.com | jobs@kewazo.com
Contact: Heitor Gartner